Privacy Policy

Switch Supply Pty Ltd

Website: switchsupply.com

Last updated: 26 August 2026

Switch Supply Pty Ltd ("Switch Supply", "we", "us" or "our") respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and disclose personal information obtained through our website, online forms, advertising campaigns and other interactions with us.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Your name
  • Business or company name
  • Email address
  • Telephone number
  • Job title or position
  • Location
  • Products, ingredients or services you are interested in
  • Enquiry, quotation or sourcing requirements
  • Information you provide through our website contact forms or Google lead forms
  • Other information you choose to provide when communicating with us

We may also automatically collect certain technical information when you interact with our website or online advertising, such as IP address, browser type, device information, website activity, referring pages and advertising or analytics data.

2. How We Use Your Information

We may use your personal information to:

  • Respond to enquiries, requests for quotations and product or sourcing enquiries
  • Contact you regarding products or services you have expressed an interest in
  • Provide information about our products, ingredients and services
  • Manage existing and prospective customer relationships
  • Prepare quotations, proposals and supply arrangements
  • Improve our website, products, services and customer experience
  • Measure and improve the effectiveness of our advertising and marketing
  • Send relevant business, product or marketing communications where permitted by law
  • Maintain business records and comply with our legal and regulatory obligations

We will not sell your personal information to third parties.

3. Google Lead Forms and Advertising

Where you submit your information through a Google Ads lead form or another advertising platform, the information you provide may be transmitted to Switch Supply through that platform.

We use this information to respond to your enquiry and, where appropriate, contact you regarding the products or services in which you have expressed an interest.

Google and other advertising platforms may separately process information in accordance with their own privacy policies.

4. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to:

  • Our employees, contractors and authorised representatives
  • Technology, CRM, website hosting, analytics, communications and IT service providers
  • Logistics, service or business partners where required to respond to or fulfil an enquiry
  • Professional advisers, insurers or auditors
  • Government authorities or regulators where required by law

We take reasonable steps to ensure personal information is handled appropriately by parties acting on our behalf.

Some service providers may process or store information outside Australia.

5. Cookies and Analytics

Our website may use cookies and similar technologies to understand website usage, improve functionality and measure advertising performance.

We may use services such as Google Analytics and Google Ads, which may collect information about how visitors interact with our website.

You can control or disable cookies through your browser settings, although doing so may affect some website functionality.

6. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information may be stored electronically in our business systems or by service providers that assist us in operating our business.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.

7. Access and Correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, please contact us using the details below.

8. Marketing Communications

Where permitted by law, we may use your contact information to provide relevant information about Switch Supply products and services.

You may opt out of marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we recommend reviewing their privacy policies separately.

10. Australian Privacy Requirements

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, to the extent they apply to our activities.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, technology or legal obligations.

The latest version will be published on our website with the date of the most recent update.

12. Contact Us

If you have questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a privacy-related complaint, please contact:

Switch Supply Pty Ltd

Website: switchsupply.com

Email: contact@switchsupply.com

We will take reasonable steps to review and respond to privacy enquiries or complaints.